Computer System Analyst
This is a free Computer System Analyst Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Computer System Analyst Job.
Computer System Analyst Job Description
- Responsible for designing computer information systems
- Modifying systems to improve production or work flow, or expanding systems to serve new purposes.
- Dealing with information related to all aspects of an employer’s operations planning, monitoring, testing, accounting, forecasting, coordination, scheduling, etc.
- To analyze systems for their employer or for client firms.
- To prepare charts and diagrams that constitute a representation of the new system in terms which managers or non-data-processing personnel can understand.
- Analysts also prepare analyses which present cost versus benefit as a result of implementing the proposed new system.
Sample Computer System Analyst Resume Template
Contact information
In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.
- Full name
- Present and permanent addresses
- Telephone numbers
- Email address
Professional or career objective
Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a computer Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.
Sample Objective for Computer System Analyst
Seeking a Computer Science or programming full time or part time opportunity with an organization that can challenge me technically and allow me to grow in my skills
Career Achievements
If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Computer System Analyst can add his/her career achievements like,
- Trained company personnel and clients on computer specific system, along with installing and troubleshooting all software issues for Midwest region.
- Received numerous letters of recommendation, and appreciation from customers, and management.
Experience
Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Computer System Analyst applying for a job would look like,
Computer System Analyst
Indian Health Technologies, Lucknow, – 2005 to Present
- My work includes watching of batch runs during overnight hours for Production and Test systems and contacting programmers when jobs abed and go into our error queue.
- Do any fixes as instructed by programmer to get job back in for rerun, restart, or marking job as complete. Making sure to document abed incidents throughout the shift – time of abed, when contact with programmer was made, any resolution for amends in both a memo for turnover as well as HP Service Desk in the form of an alert ticket.
- Assisting the team during busy periods. Making sure service level agreements (SLA’s) are met for customer in regard to CICS regions and other online (database up jobs, file allocate/start jobs).
- Handle Deskpros submitted by customers, with necessary approvals given, for special job/application runs or whatever needed to accomplish tasks requested.
- Came to the company from IBM which handled the Production Account of UHG for many years and provided all needed training for Indian Health Technology team members and assisted with updating of reference materials for new PSA’s as well as making notes of my own to distribute among team members which aided in a very smooth transition from IBM back to UHG.
- I have worked for major companies in Mainframe environments (IBM, UHG, CDI) and am willing to do what is necessary to achieve positive results for myself and the company.
- Assisted with other projects when asked (updating of tracker applications to track critical jobs in batch flow, suggestions submitted in writing for improvement of overall batch flow or reducing amount of time required for batch runs to assure meeting of SLA targets).
Production Support Analyst
IBM, Delhi, 2000 to 2005.
- Watched batch flows during overnight hours.
- Calling needed programmers or other support for abends/errors with jobs or system. Worked with other team members on Production account for UHG/CMS as well as with Operations and System Managers to ensure SLA targets were being met or notification of individuals in cases where SLA would not be able to be met with the reasons for it. Working with programmer to make changes to jobs to rerun, restart, or marking of jobs complete.
- Wrote alert tickets initially in CPMA and then later in HP Service Desk as documentation of errors and what was done, who was called, progress on resolution.
- Acted as Lead PSA times when the shift lead was out for the night and gave other PSA’s directions and work stations for the night.
- Wrote up shift reports of abends occurring on stations I was assigned to as well as Lead turnovers when acting in that capacity.
- Made many suggestions to improve batch runs which were followed and achieved desired results in reduced processing time and reduced abends.
- Willing to be trained in new areas in order to stay current with the job and be more productive.
- Over the 5 years I worked for IBM, worked well with other team members and aided them in successfully meeting SLA’s over 98% of the time…
Production Support Analyst
CDI, Delhi, 1998 to 2000
- Made suggestions through IBM management about how to improve batch which were implemented.
- Put forth the needed effort to achieve business goals and SLA targets.
Computer Operator
City financial Services, Banglore, 1990 to 1998
- Worked with 3420,3480,3490 tape drives – mounting, cleaning, keep auto loaders full. Pulling scratch tapes when required for a shift.
- Printers worked with 3800 with buster, impact printers (4245,4248), duplex printers (3820,3825,3840) – loading paper, changing toner, printing special forms, putting output in bins for groups to use, cleaning.
- Working console – answering replies, scheduling jobs, fixing and restarting abends, notifying Supervisor and needed support for abends that require attention.
- Run special requests, backups, IPL’s, recoveries whenever requested. Assigning other Operators to workstations, answering questions posed by team members.
- Placed service calls on needed equipment. Made sure next shift gets a proper turnover of events from the shift so they know where things stand.
- Assisted programmers when I would know what a problem was to ensure timely fixes in meeting SLA targets.
- Promoted from Computer Operator 1 to 2 in 2 years, 8 months. Promoted from Computer Operator 2 to Operations Supervisor after another 3 years, 9 months.
- Worked with other team members to update procedures and document them in order to maximize our performance and improve overall efficiency.
Education and Certification
The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Computer System Analyst who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,
- B.Sc. Computer Science
Hari Singh College, Amritsir
- Certificate, COBOL Programming – 1982
Computer Learning Network, Delhi
- Certification Data Processing
Phillips College, Delhi
COMPUTER SKILLS
- Mainframe systems, OPC/TWS, MVS, JCL, Lotus Notes, Microsoft Word, Microsoft Excel, Omegamon, SDSF, ISPF
- Communication skills: typing, recording written turnovers and alert tickets, communicating by phone/IM with programmer or other support for job abends.
- Technical Expertise: Working with programmers and other support to resolve errors and meet SLA’s, working with and assisting other PSA personnel on issues when things get busy, taking on extra projects when needed for keeping my skills current or aiding the company.
References
The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Computer System Analyst could also look like,
Mr.Abc Def
Sr. Manager
Semen Systems
abc@iiijjkk.com
Frequently asked Computer System Analyst Interview Question
- What are the three constraints on a project?
- Your assignment is to prepare the specifications to purchase a new application. What will you do?
- A number of users continue to have difficulty in using a new application. The number of help calls is far and above the average for all other users. How would you address this problem?
- What metrics would you expect to use to determine the on-going success of your project?
- You have a team member who is not meeting his commitments, what do you do?
- We have met several candidates. Why are you the COMPUTER SYSTEMS ANALYSTS we should hire?
- What type of performance problems have you encountered in people who report to you, and how did you motivate them to improve?
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